TRUSTED PARTNERS

Professional Engagement and Billing Framework

The following billing policy governs all services, advisory engagements, and commercial transactions conducted across the LBN Ecosystem. This Billing Policy applies to all platforms operating within LBN’s Ecosystem, including:

• London Business Network
• London Leadership Review
• Growth Marketing Global
• Smart-Host Technologies
• Chesham Town App
• Wilford Augustus
  

By engaging any service offered by LBN Ecosystem, clients acknowledge and agree to the terms set out below.

1. Form of Payment

Clients are required to provide a valid payment card when commissioning services or placing orders. We accept all major credit and debit cards. Payments are securely processed via Stripe, our designated payment processing provider, in accordance with applicable security and compliance standards.

For recurring services, payment may be made via the card held on file or via BACS direct debit. We do not accept cheques, cash, or non-automated forms of payment.

By placing an order or commissioning services, clients confirm their acceptance of these terms.

2. Deposits

Deposits are non-refundable.

Where an engagement proceeds, deposits are applied against the agreed scope of delivery. Where meetings, proposal development, scoping, or preparatory work is undertaken and the engagement does not proceed, the deposit is deemed fully earned in respect of professional time, analysis, and reserved capacity.

3. Billing and Payment Processing

Payments are charged to the client’s payment method on file immediately upon order placement. Orders are processed and confirmed only once payment has been successfully received.

Project-based services are delivered and managed via Basecamp, our designated project management platform. Clients will be invited to set up a free project account.

4. Revisions

Complimentary Revisions 

Clients are entitled to two (2) complimentary rounds of revision per delivered task, including artwork, written content, or consultancy outputs. These revisions are intended to accommodate reasonable adjustments within the agreed scope.

Additional Revisions

Any revisions requested beyond the two complimentary rounds, including revisions related to fixed-price or retainer-based engagements, will be subject to additional charges. Such charges are billed in accordance with our prevailing rate card that is based on the seniority of the consultant delivering the service.

5. Client Approval and Task Closure

All deliverables require formal client approval on record within Basecamp. Upon approval, tasks are deemed complete and closed.

Any subsequent requests to reopen, amend, or revise approved tasks will be treated as additional work and billed accordingly.

6. Automatic Payments, Suspension, and Reinstatement

Clients will receive automated email notifications regarding recurring payments, outstanding balances, and expiring payment methods.

London Business Network members, partners, and sponsors will receive automated renewal notifications 14 days prior to their renewal date. Memberships may be cancelled via the billing portal up to 14 days before renewal, and partnerships and sponsorships in accordance with Schedule A of their respective signed agreements. Fees are non-refundable once charged.

All services will be automatically suspended if payment is not received within seven (7) days of the due date. Services will be automatically reinstated, without prejudice, upon receipt of outstanding payment.

7. Governing Terms

These Billing Policies form part of LBN Ecosystem's wider Terms of Service and apply across all engagements unless otherwise expressly agreed in writing.