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This website is operated by LBN Group. References to “we”, “us”, or “our” refer to the LBN Group and its operating entities, including:
• London Business Network
These Terms, together with our Billing Policy and Privacy Policy, govern access to and use of our websites and services.
By accessing our websites, booking meetings, or commissioning services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must not use our websites or services.
1. Acceptance of Terms
By engaging with LBN Group, you confirm that:
• You are legally authorised to enter into binding agreements on behalf of yourself or your organisation.
• You will not use our services for unlawful, misleading, or improper purposes.
Any breach of these Terms may result in immediate suspension or termination of services.
2. General Conditions
We reserve the right, at our sole discretion, to:
• Refuse service to any individual or organisation.
• Decline or discontinue engagements where mutual fit is not established.
• Modify or withdraw services without notice.
You agree not to reproduce, resell, exploit, or misappropriate any part of our services, methodologies, materials, or intellectual property without prior written consent.
3. Accuracy of Information
Information provided on our websites is for general informational purposes only and may not always be complete or current. Reliance on any information provided is at your own risk.
4. Modifications to Services
We reserve the right to amend, suspend, or discontinue any aspect of our services, pricing, or availability at any time. Changes will not affect confirmed engagements already paid for, unless otherwise agreed in writing.
5. Services and Deliverables
All services are professional services delivered on a best-endeavours basis. We do not guarantee commercial outcomes, deal completion, investment success, or business performance. Service descriptions are indicative and subject to refinement during scoping and delivery.
6. Billing, Deposits, and Commissioning of Services
All services are commissioned only after payment of a deposit, following an initial discovery call.
Deposits secure professional time, planning capacity, and preparatory work. Deposits are non-refundable.
Where an engagement proceeds, deposits may be credited against agreed delivery. Where an engagement does not proceed after scoping, proposal development, or preparatory work, the deposit is deemed fully earned.
No work will commence until payment has been received in full.
7. Proposals, Scoping, and Preparatory Work
All proposals, scoping documents, plans, and preparatory materials constitute chargeable professional services, whether or not a subsequent engagement proceeds.
Clients may not use, replicate, or implement any proposal, plan, or concept prepared by LBN Group without entering into a paid engagement.
8. Third-Party Tools and Links
We may utilise third-party platforms or tools to deliver services. Use of such tools is subject to their respective terms. We are not responsible for the content or policies of external websites.
9. User Submissions
Any feedback, comments, or suggestions submitted may be used by LBN Group without restriction. You agree not to submit content that is unlawful, defamatory, or harmful.
10. Intellectual Property
All intellectual property, methodologies, frameworks, and materials created by LBN Group remain our property until payment in full has been received.
Unauthorised use of unpaid or unpaid-for materials is strictly prohibited.
11. Limitation of Liability
Services are provided “as is”. To the fullest extent permitted by law, LBN Group shall not be liable for:
• Indirect or consequential losses
• Loss of profit, opportunity, or goodwill
• Business interruption or commercial outcomes
Our total liability shall not exceed the fees paid for the specific service giving rise to the claim.
12. Indemnity
You agree to indemnify and hold harmless LBN Group against any claims arising from your breach of these Terms or misuse of our services.
13. Termination
We reserve the right to suspend or terminate services immediately in the event of breach. Termination does not affect accrued payment obligations.
14. Governing Law
These Terms are governed by the laws of England and Wales, and the courts of London shall have exclusive jurisdiction.
15. Amendments
We may amend these Terms at any time. Continued use of our services constitutes acceptance of revised Terms.
LBN Group complies with the UK GDPR and Data Protection Act 2018. We collect only data necessary to deliver services and manage accounts. Data is stored securely and never sold.
You may request access, correction, or deletion of your data at any time.
1. Data Collection and Usage
We collect only necessary personal data to administer your account and provide requested services.Your data is securely stored in our CRM and shared via secure integrations across our platforms.Data may include names, contact details, payment information, and interaction history.
2. Your Rights
You may request access, correction, or deletion of your personal data at any time.You may unsubscribe from marketing communications via the provided link in emails or by contacting us.
3. Sharing of Data
We do not sell or share your personal information with third parties, except as required to deliver our services or comply with legal obligations.
For more details, please see our Privacy Policy.
1. General Position
Professional services, deposits, scoping work, proposals, and bespoke engagements are non-refundable, unless expressly agreed in writing.
2. Deposits
Deposits are non-refundable in all circumstances, as they secure professional time and preparatory work.
3. Events and Tickets
Event refund eligibility is governed by the specific terms stated at point of purchase.
4. Digital Products
Refunds for digital products are considered only where delivery fails due to technical fault.
5. Refund Requests
Refund requests must be submitted in writing and will be assessed solely at our discretion.
COVERING: Memberships, Ambassadorships, Partnerships, and Sponsorships
All payments relating to memberships, ambassadorships, partnerships, and sponsorships within London Business Network and the LBN Group are strictly non-refundable.
These arrangements provide immediate access to benefits including, but not limited to:
• Network access and positioning
• Brand association and visibility
• Priority invitations and relationship access
• Preferential opportunities, rights, or status within the LBN ecosystem
As such, fees are deemed earned upon payment.
No refunds, credits, or partial reimbursements will be issued under any circumstances, including but not limited to:
• Non-attendance at events or activities
• Change of circumstances or commercial priorities
• Perceived lack of utilisation or engagement
• Termination initiated by the member, partner, ambassador, or sponsor
• Failure to secure introductions, outcomes, or commercial results
Membership, ambassadorship, partnership, and sponsorship fees are non-cancellable once charged, except where expressly required by law.
1. Renewals and Cancellations
Where applicable:
• Members, partners, ambassadors, and sponsors may cancel future renewals up to fourteen (14) days prior to the renewal date.
• Cancellation prevents future charges only and does not entitle the payer to any refund of fees already paid.
• Failure to cancel within the required notice period constitutes acceptance of renewal and associated charges.
2. Legal Classification
For the avoidance of doubt:
• Memberships, ambassadorships, partnerships, and sponsorships are commercial arrangements, not consumer subscriptions.
• Payments relate to access, positioning, and association, rather than guaranteed deliverables or outcomes.
• Cooling-off periods do not apply where services, access, or benefits have commenced.
3. Discretionary Exceptions
Any exception to this policy must be expressly agreed in writing by an authorised representative of LBN Group. Silence, informal communications, or past practice do not constitute consent.
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