TERMS, CONDITIONS AND POLICIES

This website is owned and run by LBN Group. The terms “we,” “us,” and “our” refer to products and services listed on this site and subsidiary sites owned and run by LBN Group. These terms of service govern your use of our websites listed below:

By accessing our websites or purchasing our products or services, you agree to our Terms, Conditions and Policies. Please read carefully before using our products or services. If you do not agree to all the terms, you may not access our website, products or services.

1. Acceptance of Terms

By using this site, you confirm that:

You are at least the age of majority in your jurisdiction.
You agree not to use our products or services for unlawful purposes.

Breach of any terms may result in immediate service termination.

2. General Conditions

We reserve the right to:

Refuse service to anyone for any reason at any time.
Transfer content unencrypted across networks or by email where necessary (credit card data is always encrypted).

You agree not to copy, resell, or exploit any part of the service without prior written permission.

3. Accuracy and Timeliness

The information on our site is for general use and may not always be accurate or current. Decisions based on this information are at your own risk. Historical data is provided for reference and may not be updated.

4. Modifications to the Service

We reserve the right to modify or discontinue any part of our services or products without prior notice. Pricing and availability are subject to change at any time.

5. Products or Services

Certain products/services may only be available online and in limited quantities.
All descriptions and prices are subject to change.
Returns and exchanges are governed by our Return Policy.

We do not guarantee that the quality of products or services will meet your expectations.

6. Billing and Account Information

You agree to provide accurate and updated account and billing information. We reserve the right to:

Refuse or cancel orders.
Limit purchases by individuals, households, or businesses.

7. Third-Party Tools and Links

Use of third-party tools is at your discretion.
Third-party links may direct you to external websites. We are not responsible for their content or policies.

8. User Comments and Submissions

By submitting content (e.g., feedback, suggestions), you grant us the right to use, modify, and publish it without restriction. You agree not to post unlawful, defamatory, or malicious content.

9. Prohibited Uses

You agree not to use our website for:

Unlawful activities.
Harassment, discrimination, or abusive behaviour.
Spreading malicious code or viruses.
Collecting personal data of others without consent.

Violation may result in immediate termination of access.

10. Intellectual Property

All intellectual property created for clients remains our property until payment in full is received. Use of unpaid materials is prohibited.

11. Limitation of Liability

We provide our services “as is” and do not guarantee uninterrupted or error-free usage. We are not liable for:

Indirect, incidental, or consequential damages.
Loss of data, profits, or business opportunities.

12. Indemnification

You agree to indemnify us against claims arising from your breach of these Terms of Service.

13. Termination

We may terminate these Terms or restrict your access if you violate any provisions. Termination does not waive liabilities incurred prior.

14. Governing Law

These Terms are governed by the laws of England and Wales, and disputes are subject to the jurisdiction of London courts.

15. Changes to Terms

We may update these Terms at any time. Continued use of the site indicates acceptance of revised terms.

For further questions, contact us via our websites.

PRIVACY POLICY

Our handling of your personal data complies with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

1. Data Collection and Usage

We collect only necessary personal data to administer your account and provide requested services.Your data is securely stored in our CRM and shared via secure integrations across our platforms.Data may include names, contact details, payment information, and interaction history.

2. Your Rights

You may request access, correction, or deletion of your personal data at any time.You may unsubscribe from marketing communications via the provided link in emails or by contacting us.

3. Sharing of Data

We do not sell or share your personal information with third parties, except as required to deliver our services or comply with legal obligations.

For more details, please see our Privacy Policy.

REFUND POLICY

1. Eligibility for Refunds: Refunds may be issued under the following conditions:

Digital Products/Subscriptions: Refunds are considered if a technical issue prevents product delivery or if a subscription is cancelled within the cooling-off period (14 days for consumers, per the Consumer Contracts Regulations).
Services: Refunds for services already rendered are generally not available unless explicitly agreed upon in your contract.
Event Tickets: Cancellations made more than [insert timeframe, e.g., 7 days] prior to the event may be eligible for a partial or full refund.
Customised Services/Projects: Refunds for bespoke services will only be considered if work has not yet commenced or based on a review of completed milestones.

2. Conditions for Non-Refundable Purchases

The following are non-refundable:

Products or services that have been fully delivered or utilised.
Deposits for bespoke projects (unless otherwise agreed in writing).
Cancellations made after the specified deadline for events or subscriptions.

3. Refund Process

To request a refund, please follow these steps:

Submit a Request: Email [insert email address] with the subject line “Refund Request” and provide your name, contact details, order number, and the reason for your request.
Review Period: We will review your request within [insert timeframe, e.g., 7 business days]. Additional documentation may be requested to process your claim.
Outcome Notification: We will notify you via email regarding the approval or rejection of your refund request.

4. Refund Methods

Approved refunds will be processed as follows:

Original Payment Method: Refunds will be issued to the same payment method used during the purchase.
Processing Time: Refunds typically take [insert timeframe, e.g., 7–14 business days] to appear in your account, depending on your payment provider.

5. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

Check with your bank or credit card provider.
If the issue persists, contact us at [insert email address].

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will take effect immediately upon posting on our website. If you have any questions or require clarification, please contact our support team.

TERMS, CONDITIONS AND POLICIES

PRIVACY POLICY

REFUND POLICY

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