TRUSTED PARTNERS

This Billing Policy applies to all business units operating under the LBN Group, including:

• London Business Network

• WA Marketing

• Smart-Host UK

By engaging any service offered by the LBN Group, clients acknowledge and agree to the terms set out below.

1. Form of Payment

Clients are required to provide a valid payment card when commissioning services or placing orders. We accept all major credit and debit cards. Payments are securely processed via Stripe, our designated payment processing provider, in accordance with applicable security and compliance standards.

For recurring services, payment may be made via the card held on file or via BACS direct debit. We do not accept cheques, cash, or non-automated forms of payment.

By placing an order or commissioning services, clients confirm their acceptance of these terms.

2. Deposits

Deposits are non-refundable.

Where an engagement proceeds, deposits are applied against the agreed scope of delivery. Where proposal development, scoping, or preparatory work is undertaken and the engagement does not proceed, the deposit is deemed fully earned in respect of professional time, analysis, and reserved capacity.

3. Billing and Payment Processing

Payments are charged to the client’s payment method on file immediately upon order placement. Orders are processed and confirmed only once payment has been successfully received.

Project-based services are delivered and managed via Basecamp, our designated project management platform.

4. Revisions

Complimentary Revisions 

Clients are entitled to two (2) complimentary revision rounds per delivered item, including artwork, written content, or consultancy outputs. These revisions are intended to accommodate reasonable adjustments within the agreed scope.

Additional Revisions

Any revisions requested beyond the two complimentary rounds, including revisions to fixed-price or retainer-based engagements, will be subject to additional charges. Such charges are billed in accordance with our prevailing rate card and the seniority of the consultant delivering the service.

5. Client Approval and Task Closure

All deliverables require formal client approval on record within Basecamp. Upon approval, tasks are deemed complete and closed.

Any subsequent requests to reopen, amend, or revise approved tasks will be treated as additional work and billed accordingly.

6. Automatic Payments, Suspension, and Reinstatement

Clients will receive automated email notifications regarding recurring payments, outstanding balances, and expiring payment methods.

Memberships and Partnerships

London Business Network members and partners will receive automated renewal notifications 14 days prior to their renewal date. Memberships and partnerships may be cancelled up to 14 days before renewal. Fees are non-refundable once charged.

Suspension of Services

All services will be automatically suspended if payment is not received within seven (7) days of the due date. Services will be automatically reinstated, without prejudice, upon receipt of outstanding payment.

7. Governing Terms

These Billing Policies form part of the LBN Group’s wider Terms of Service and apply across all engagements unless otherwise expressly agreed in writing.